Technovated » Kindo http://www.technovated.com Fri, 18 Jun 2010 07:50:00 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Can Anyone Suggest a Good Open Source Email Ticketing System? http://www.technovated.com/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/ http://www.technovated.com/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/#comments Thu, 10 Jan 2008 12:12:48 +0000 Gareth http://www.technovated.com/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/ We’re getting overwhelmed by support requests from our latest project and are looking for an open source customer support solution, does anyone have any suggestions? The main functionality required is to be able to divert emails sent to a support address to a ticketing system.

We also need the following:

  1. Allow emails from more than one account to be diverted to the system and converted into tickets which can be assigned to team members according to language.
  2. Have predefined responses stored in a database which can easily be included as a basis for an email
  3. Allow specific emails from specific accounts to be automatically assigned to individuals
  4. Have various levels of importance for support requests
  5. Should allow the creation of different groups with various role capabilities

If you have any suggestions or experience to share please let me know in the comments.

Update: we’re using eSupport ;-)

]]> http://www.technovated.com/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/feed/ 9 New features & improvements to kindo http://www.technovated.com/2007/11/23/new-features-improvements-to-kindo/ http://www.technovated.com/2007/11/23/new-features-improvements-to-kindo/#comments Sat, 24 Nov 2007 01:22:02 +0000 Gareth http://www.technovated.com/2007/11/23/new-features-improvements-to-kindo/ We’ve been hard at work since we went live with Kindo, and yesterday did another major release which we’re really proud of…

Check it out, you should start to see the first signs of our social direction, which sets us apart from being “yet another genealogy application”… 11 Languages helps too… ;-)

_ Kindo – Some new features & improvements to kindo

The kindo team is very proud to announce that we have released a number of new features which we hope will improve our users’ experience.

Firstly, we have added 3 new languages, namely Russian, Turkish & Brazilian Portuguese, which now brings the tally to 11.

Our family

Secondly, we have added a brand new page called “Our family”, where you can view the latest updates from all of your active family members. It also has a section with family statistics, so you will be able to see some interesting facts about your tree – the more data the better, so start updating those profiles ;-)

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