We’ve started using DropBox internally, and think it’s a really good example of what web 2.0, and the “cloud” should be…. We sent them a support request and this is the email we got back:

XXXX XXXX, Dec 03 03:02 pm (PST):

Hi Stephen,

Dropbox quota is calculated based on the total contents of your Dropbox. A 2GB account cannot sync any more than 2GB, including space taken up by shared folders. This policy exists in order to prevent people from giving themselves unlimited space by stacking free accounts and shared folders.

We realize it’s inconvenient and we’re working to release a new plan that will allow better sharing of a quota pool, but that’s not available yet.

You can certainly share a single account between all your employees instead of sharing folders. We don’t restrict the number of users on an account. This solution does not work for everyone though, as sharing accounts means that the people you share with have full read/write access to every file in the account.

If you feel you were misled about this behavior, I will gladly issue you a refund. I’m sorry I can’t do more, and that the limits of our system have caused you problems. If there’s anything else you need, please let me know.

Best,
XXXX XXXX

What a great example of customer service too…