Comments on: Can Anyone Suggest a Good Open Source Email Ticketing System?

By: Gareth

Gareth — Thu, 05 Nov 2009 18:11:18 +0000

Ta And yea, UserVoice is cool!

By: Andrew J Scott

Andrew J Scott — Wed, 04 Nov 2009 18:27:09 +0000

We’ve been using OTRS . Open source .

Also USERVOICE -is worth looking at for user feedback. Based in SF but Scott Rutherford is a Brit and CTO and a thoroughly good chap!

By: Dominique

Dominique — Tue, 18 Nov 2008 10:37:56 +0000

eSupport huh?
Kayako? Not sure about the open source part there.

:0) might have been worth checking out Trellis Desk.

http://www.accord5.com

By: christian jonasson

christian jonasson — Sat, 03 May 2008 23:28:22 +0000

Hm
Yes todo little as possible I god but why mail?
Fix a support forum with contact form.

By: Tom

Tom — Tue, 22 Apr 2008 14:40:02 +0000

Fair enough point.

By: Gareth

Gareth — Thu, 17 Apr 2008 11:16:34 +0000

@Dave – thanks man, will check it out

@Bredo and Tom – number one rule of a startup is not to build anything you don’t have to, or which is not critical to your business…. so hosted solutions are always (IMHO) better options than “DIY” options… time is money.

By: Tom

Tom — Thu, 17 Apr 2008 11:08:55 +0000

Aren’t you suppose to be in tech? Why not just write one? Pretty simple stuff.

By: Dave Livingston

Dave Livingston — Thu, 17 Apr 2008 06:18:23 +0000

I haven’t used this myself but I know the folks who built it and it looks like a pretty mature ticketing system. They use it to run one of their businesses.
http://www.simpleticket.net/

By: Andrew Bredon

Andrew Bredon — Wed, 23 Jan 2008 14:39:54 +0000

Hi,
Don’t know if you’ve solved this, but I really like the assembla.com workspaces. Not sure about the email part, but they have a REST API that allows you to create tickets – you could quickly knock up something that turns the email into a REST request… check out http://www.assembla.com/wiki/show/breakoutdocs/Ticket_REST_API

cheers,
bredo